Teams at Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc)

Provides on-site Tier 2 desktop and workstation support, troubleshooting hardware, software, operating systems, printers, smartphones, and specialized applications. Installs and configures systems, manages service desk tickets, performs root cause analysis, maintains technical documentation and knowledge bases, coordinates equipment repairs, and supports audio-visual and video conferencing systems. The role also provides customer guidance, informal training, project assistance, and occasional on-call or Saturday coverage.

Manage DB2 for z/OS and other enterprise databases through daily administration, performance monitoring, tuning, upgrades, recovery, catalog maintenance, and SQL code reviews. Design and support database structures, maintain procedures and documentation, coordinate infrastructure implementation, perform testing and disaster recovery activities, and mentor technical staff. The role also supports z/OS infrastructure, Oracle, SQL Server, Azure, and related enterprise applications.