Teams at Busha

Provides customer support for a cryptocurrency exchange by handling high-volume live chats, answering product and service questions, resolving complaints, following up on issues, and maintaining positive customer relationships. The role also analyzes feedback and customer behavior, identifies service improvements, supports customer satisfaction and loyalty strategies, introduces new customers to products, and collaborates cross-functionally to meet customer needs.

Manage front desk operations, welcome visitors, handle communications and deliveries, coordinate office supplies, maintenance, vendors, meeting rooms, and equipment. Maintain records, support onboarding and offboarding, prepare documents and meeting materials, and assist People Operations with events, training, employee engagement, and general administrative tasks.

Owns daily reconciliation and settlement across fiat, digital asset, cross-border, multi-currency, banking, and payment partner transactions. The role investigates exceptions, monitors settlement positions and liquidity, manages partner operations, coordinates treasury activities, maintains financial controls, supports audits, and drives process improvements. It also requires oversight of reconciliation teams and collaboration with Finance, Treasury, Risk, Compliance, Product, Engineering, and external partners.