Burro Benefits Overview

Leads Burro’s Robot Support function and customer-facing fleet reliability operations. Manages support engineers, escalations, fleet health monitoring, diagnostics, failure-mode prioritization, software deployments, scalable support processes, outsourced partner models, and cross-functional issue resolution. The role also develops tools and documentation, improves customer utilization and ROI, and scales support capabilities as the autonomous robot fleet expands.

Lead and scale Burro's marketing from early-stage to repeatable demand engine. Build strategy, brand positioning, demand generation, martech and attribution, partner with Sales, manage agencies and team, represent the brand at events and in the field, and balance long-range strategy with hands-on execution.

Own Burro’s industrial robotics product line from market definition through roadmap, deployment, commercial performance, pricing, and integrations. Conduct customer discovery at industrial sites, translate operational needs into engineering requirements, support deployments, guide sales strategy, and analyze competitors and win/loss outcomes. The role requires experience shipping commercially deployed physical products, working in industrial environments, independently owning product direction, and traveling to customer sites up to 30% of the time.