Burro Benefits Overview

Supports supply planning, demand fulfillment, transportation, logistics, supplier quality, outsourced assembly, and operational analytics for a commercial robotics company. The role analyzes data, improves processes, coordinates suppliers and manufacturing partners, and helps scale systems supporting customer deliveries and robot operations. It requires cross-functional collaboration across supply chain, finance, sales, engineering, field support, and customers, with travel up to 15%.

Leads technical deployment of autonomous agricultural robots at customer sites, including site assessment, fleet provisioning, RTK GPS and connectivity setup, software configuration, training, safety reviews, issue escalation, and go-live readiness. Manages concurrent deployment timelines, coordinates customers, field service, and engineering, documents lessons learned, and improves deployment processes before handing stable accounts to Customer Success.

Leads Burro’s Robot Support function and customer-facing fleet reliability operations. Manages support engineers, escalations, fleet health monitoring, diagnostics, failure-mode prioritization, software deployments, scalable support processes, outsourced partner models, and cross-functional issue resolution. The role also develops tools and documentation, improves customer utilization and ROI, and scales support capabilities as the autonomous robot fleet expands.