Teams at Bupa

Own the consumer retention strategy, roadmap, and outcomes while leading a multidisciplinary Retention Squad. Prioritize initiatives using customer, commercial, and behavioral insights; build business cases; track value delivery; and influence senior stakeholders across product, marketing, operations, data, technology, commercial, and risk. The role requires leading cross-functional change, communicating clear recommendations, and driving continuous improvement, fair customer outcomes, and measurable retention performance.

Provides application support for business-critical platforms in a 24/7 environment. Responsibilities include triaging and resolving incidents, conducting root cause analysis, supporting integrations and enterprise applications, performing minor enhancements, managing changes and releases, onboarding services, and communicating with stakeholders, vendors, and managed service partners. The role participates in an approximately one-in-four-week on-call rota and contributes to continuous service improvement.

Analyze customer retention performance, behavior, and business outcomes; produce dashboards and reporting; size initiatives; track benefits; and translate complex data into recommendations for senior stakeholders. The role supports retention strategy, governance, forecasting, business cases, and cross-functional delivery across Data & Analytics, Finance, Technology, Digital, and Operations.