Teams at Buckeye Broadband

Provide Tier 3 customer support and quality assurance for voice, video, and data services; monitor network performance; troubleshoot and maintain customer experience platforms and hosted services; perform root cause analysis, documentation, escalation, and process improvements; support provisioning, system upgrades, and cross-functional collaboration to improve customer satisfaction.

Supports live sports and other productions by operating graphics, audio, video, and mobile production equipment. Responsibilities include setting up and dismantling production units, conducting equipment checks, delivering media, completing paperwork, driving as needed, and following safety and company policies. The role works independently and collaboratively at event locations, requires availability three days weekly including evenings and weekends, and involves significant physical activity and lifting.

Monitor and maintain data, voice, and video networks and related services; respond to alarms and incidents, perform troubleshooting, escalate when needed, manage SLAs, document outages and processes, execute firmware/software upgrades, and produce routine activity reports.