Teams at BSI

Manage customer receipt allocation, cash application, credit notes, write-offs, reconciliations, and unallocated cash resolution. Partner with Credit, Billing, and Finance teams to improve cash flow, reduce aged items, and maintain ledger integrity. Serve as a subject matter expert for complex allocations while supporting automation, standardization, process improvement, audit trails, and team capability in a shared services environment.

Serve as the first point of contact for clients, handling calls, emails, requests, complaints, and concerns through resolution. Maintain accurate records, process requests, meet response and call-handling measures, collaborate across teams, and identify service improvements. The role requires strong communication, empathy, organization, attention to detail, problem-solving, and a proactive approach. Full training is provided.

Supports EMEA Associate Auditors and partnership teams through document management, report reviews, corrective actions, complaints and RFI handling, reporting, applications, events, training, performance reviews, and daily administrative operations. The role also supports contractor relationships, compliance with contractual and legal processes, customer responses, webinars, social media, and continual service improvement across an assigned EMEA region.