Teams at BRUNT Workwear

Supports inbound and domestic logistics execution, including trucking appointments, shipment tracking, retail transfers, container programs, inbound records, ASNs, invoice verification, customs documentation, and exception reporting. Coordinates with carriers, freight forwarders, customs brokers, 3PL warehouses, Finance, Retail, and Planning teams. Maintains accurate shipment records, investigates inventory discrepancies, monitors service levels, and assists with process improvements and operational metrics.

Provides multichannel customer support, resolves issues, meets satisfaction and response-time metrics, advises customers on products, analyzes feedback trends, and recommends improvements. Requires strong communication, organization, multitasking, collaboration, adaptability, and product knowledge. The role is based at BRUNT headquarters in Wilmington, Massachusetts, four days per week, with weekday evening and holiday coverage.

Serve as a BRUNT brand ambassador by engaging customers across communication channels, resolving issues, meeting satisfaction and response-time targets, providing product guidance, analyzing feedback trends, and recommending customer-experience improvements. The role requires strong communication, empathy, organization, multitasking, technical proficiency with multiple platforms, and flexibility for scheduled holiday coverage. It is fully remote but limited to applicants residing in specified U.S. states.