Teams at BRUNT Workwear

Develops brand and marketing copy across campaigns, websites, product detail pages, UX journeys, broadcast emails, and automated lifecycle sequences. Collaborates with creative and video teams on campaign concepts, taglines, scripts, and narratives. Uses generative AI, custom prompts, and brand-trained LLM workflows to accelerate research and copy iteration while preserving brand voice. Translates technical product specifications into compelling benefits for tradespeople and manages projects from brief through execution.

The Senior Director of Customer Support Operations will lead customer service initiatives, manage operational excellence, and drive CX strategy, ensuring customer satisfaction as the company scales.

Own and execute lifecycle marketing across Email and SMS (Klaviyo & Postscript): design multi-step flows, segmentation, A/B tests, deliverability, integration troubleshooting, cross-functional planning, and measurement to drive repeat purchase and LTV.