Teams at BRUNT Workwear

Sole internal QA engineer responsible for test strategy, executing end-to-end functional and integration tests across Shopify and back-end systems, managing UAT and defects in Jira, implementing automation and CI testing, and reporting quality metrics to leadership. Collaborates cross-functionally and supports releases including occasional off-hours.

Lead paid search and shopping across Google and Microsoft, bring search and SEO in-house, manage vendor transitions, own Merchant Center and feed health, build technical SEO and AI-driven content strategy, run reporting and incrementality tests, and grow non-brand search revenue for a DTC/eCommerce brand.

The Senior Director of Customer Support Operations will lead customer service initiatives, manage operational excellence, and drive CX strategy, ensuring customer satisfaction as the company scales.