Teams at Brown University Health

Provides hardware, software, peripheral, operating system, and local area network support for enterprise and affiliate users. Installs and configures computers, software, updates, printers, phones, and related equipment; troubleshoots compatibility and integration issues; documents recurring problems and escalates as needed. Delivers ongoing customer support, participates in system rollouts, provides technical guidance to staff, and supports off-hours on-call coverage.

Provides hardware, software, operating system, peripheral, and local area network support for client environments. Installs and configures computers, software, updates, peripherals, and related systems; troubleshoots compatibility, integration, and technical issues; documents recurring problems and escalates them as needed. Provides post-installation support, customer assistance, and off-hours on-call coverage. The role requires independent work, strong customer service, and occasional lifting of equipment.

Manages a cloud services team and oversees cloud strategy, infrastructure deployment, architecture, optimization, security, compliance, documentation, and disaster recovery. Leads cloud engineers, coordinates cross-functional cloud projects, ensures reliable and scalable environments, controls costs, maintains standards and procedures, and drives innovation. Supervises up to 15 employees while aligning cloud operations with organizational and business objectives.