Teams at Broadvoice

Reviews and verifies customer orders, documentation, account details, credit checks, and phone-number portability before installation. Builds customer accounts, processes move/add/change requests, assigns service projects, manages delayed orders and post-install follow-ups, and maintains service delivery metrics. Collaborates with Sales, Service Coordinators, customers, and technical teams while maintaining accurate CRM and billing records.

Provide technical, customer-facing support for VoIP and SIP trunking issues. Diagnose call failures, SIP signaling, RTP, connectivity, and voice-quality problems using logs and diagnostic tools. Document and track tickets, escalate bugs, record feature requests, contribute to knowledge-base materials, support peer enablement, and communicate updates through collaboration channels. The role requires strong communication, basic networking knowledge, router configuration familiarity, and detail-oriented problem-solving in a fast-paced remote support environment.

Own a Southern California territory to recruit, enable, and manage channel partners (TSDs, VARs, MSPs, agents) to drive midmarket CCaaS/UCaaS revenue. Build joint plans, support sales cycles, deliver enablement, attend trade shows, manage forecasts in Salesforce, and travel 30-50% to grow partner-sourced pipeline.