Teams at Brillio

Develop, configure, and customize Salesforce applications using Apex, Lightning Web Components, flows, workflows, and integrations. Perform testing, troubleshoot defects, support deployments, maintain code quality, and collaborate with analysts, QA teams, architects, and stakeholders. Provide technical documentation, knowledge transfer, deployment assistance, and post-production support while identifying improvements aligned with Salesforce capabilities and governance standards.

Leads global AEO and GEO digital optimization projects from planning through delivery. Manages scope, schedules, sprints, releases, risks, budgets, reporting, UAT, and go-live activities. Coordinates business stakeholders, product teams, architects, developers, QA, SEO/GEO specialists, AEM, DevOps, and content teams. Translates business requirements into technical deliverables, manages geographically distributed teams, and drives global digital platform rollouts.

Leads the design, development, deployment, and support of Amazon Connect healthcare contact center solutions. Builds contact flows, IVR, routing, conversational AI, serverless integrations, automation, monitoring, and production support capabilities using AWS services. Partners with healthcare, compliance, QA, operations, and business teams to deliver secure, HIPAA-aligned solutions. Responsibilities include legacy platform migration, incident response, root cause analysis, CI/CD, infrastructure as code, documentation, mentoring, and technical leadership.