Teams at Brilliant

Manage multiple branded product and corporate gifting projects from estimate approval through delivery. Coordinate suppliers, designers, clients, and cross-functional teams; route proofs, manage revisions, issue purchase orders, monitor production timelines, review invoices, protect project margins, and resolve delays or inventory issues. Maintain accurate project documentation and use workflow tools to ensure efficient, high-quality fulfillment and strong client satisfaction.

Own enterprise client relationships and complex gifting campaigns from concept through delivery. Provide consultative guidance, creative direction, and strategic gifting solutions while identifying upsell opportunities, protecting margins, forecasting revenue, and managing pipeline health. Lead escalations, pitch and implement technology offerings, and collaborate cross-functionally to ensure successful execution. Guide clients toward innovative promotional products and strengthen long-term partnerships.

The Creative Account Manager serves as the primary client partner for branded gifting projects, guiding initiatives from concept through approval and revenue. Responsibilities include building relationships, managing projects and escalations, meeting revenue and margin targets, identifying upsell opportunities, mitigating churn, coordinating internal teams, and providing creative direction for client deliverables. The role combines consultative sales, account growth, client service, and cross-functional project coordination.