Teams at Brilliant Corners

Manages the back-end operations of a supportive housing program, including payment processing, billing, accounts receivable, unit closeouts, data management, reporting, and workflow improvement. Oversees supervisors and approximately 20 support staff, develops operational systems and metrics, coordinates with Finance, Data & Technology, and program teams, and provides professional development while supporting scalable, culturally responsive services.

Supervise Operations Specialists processing housing-related applications, payments, move-in assistance, and financial transactions. Ensure accurate records, compliance, reporting, and timely resolution of complex cases. Lead team coaching and performance management, coordinate with Finance, case managers, vendors, funders, and other partners, and improve workflows to increase accuracy, efficiency, and client-centered service delivery.

Lead ERP and finance systems strategy, roadmap, and integrations. Oversee Finance Systems team, translate business needs into ERP designs, direct advanced configuration and implementations, ensure data integrity, controls, and scalable integrations, and partner with Finance, IT, and Operations on change management and platform maturity.