Teams at Brilliant Computers Citadel and Information Technology LTD

Provides onsite and remote enterprise desktop support for computers, mobile devices, operating systems, applications, printers, connectivity, collaboration tools, and meeting-room technology. Diagnoses and resolves incidents, manages tickets and SLAs, documents troubleshooting, deploys and repairs equipment, supports MDM and remote-access technologies, and escalates complex issues. The role also delivers customer-facing Tech Bar and concierge support while coordinating with service desk, network, infrastructure, security, and application teams.

Provides first- and second-level support for network incidents and service requests. Troubleshoots IP addressing, DNS, DHCP, VLAN, routing, and switching issues; configures and maintains network equipment; monitors performance; responds to outages; documents tickets; collaborates with IT teams; and assists with maintenance, upgrades, and implementation projects.

Provides first- and second-level support for network incidents and service requests. Troubleshoots IP addressing, DNS, DHCP, VLAN, routing, and switching issues; configures network equipment; monitors performance; responds to outages; maintains tickets and documentation; collaborates with IT teams; and assists with network maintenance, upgrades, and implementation projects.