Teams at Brilliant Computers Citadel and Information Technology LTD

Provides first-line, non-technical helpdesk support for customers and internal users. Responsibilities include receiving and logging requests, categorizing and prioritizing tickets, coordinating assignments, communicating updates, following up on outstanding actions, escalating issues, maintaining accurate records, and preparing service reports. The role emphasizes customer service, documentation, organization, accurate data entry, professional communication, and basic computer and ticketing-system proficiency rather than advanced technical troubleshooting.

Supports HR operations, recruitment, onboarding, employee records, attendance and leave administration, payroll documentation, office administration, compliance coordination, policy implementation, audit readiness, document control, and confidentiality management. The role also coordinates vendor compliance records, training and certification tracking, incident documentation, employee communications, and administrative reporting.

Provides onsite hands-and-feet support for remote network teams, including console access, device identification, rack-and-stack installation, structured cabling, hardware checks, basic configuration, troubleshooting, documentation, and customer-site support. Follows approved runbooks and technical instructions for switches, routers, firewalls, and related infrastructure. Requires enterprise network support experience, networking fundamentals, communication skills, travel readiness, working-at-heights training, and medical fitness certification.