Teams at Brightree

Performs specialized software quality engineering work within product development, contributing to product specifications, designs, testing, and improvement projects. Collaborates with customers, developers, and stakeholders; leads project teams, mentors junior engineers, applies quality methodologies, solves complex problems, and serves as a best-practice resource.

Implement, optimize, and scale AI-driven capabilities across Customer Support. Identify automation opportunities, configure solutions, monitor performance, troubleshoot integrations, and create repeatable frameworks to improve self-service, agent workflows, and operational KPIs.