Teams at Brevo

Build Brevo OS, an AI-native operating system for small businesses. Translate business needs into products, define users and data models, extend platform primitives, and ship production features. Work across product, frontend, backend, infrastructure, data modeling, and AI, primarily through coding agents. Decompose problems for agents, review generated code, maintain quality through testing and instrumentation, and improve systems in production.

Own enterprise customer success strategy, retention, risk management, renewals, and expansion. Build executive relationships, lead cross-functional execution, represent customer feedback, drive advocacy, and contribute to team enablement and process improvements. The role requires native French, fluent English, strong KPI ownership, enterprise account management experience, and a data-driven, proactive mindset.

Manage a strategic SaaS customer portfolio from onboarding through renewal and expansion. Drive product adoption, customer outcomes, retention, and growth; build executive relationships; deliver demos and training; identify expansion opportunities; and collaborate with Sales, Product, Marketing, and Support. Use Salesforce and customer health metrics to make data-informed decisions and advocate for customer needs.