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The Customer Success Manager is responsible for managing customer relationships, ensuring clients achieve their goals through onboarding, training, and strategizing for product adoption and growth. They track metrics, enhance customer retention, and collaborate across teams to drive service expansion and client satisfaction.

The Junior Customer Success Manager will manage a book of business, focusing on customer retention, adoption, and satisfaction. Responsibilities include onboarding new customers, leading renewal conversations, addressing customer concerns, and ensuring effective communication and relationship building with the customers.