The Account Executive will drive revenue by acquiring and managing relationships with large brands, executing sales strategies, and engaging clients to meet sales targets in a fast-paced SaaS environment.

As a Customer Success Manager, you'll advise global brands on leveraging AI solutions for social engagement, manage renewals and upsells, and optimize strategies to improve client retention and satisfaction.

Lead and coach a pod of Customer Success Managers while owning a portfolio of enterprise accounts. Ensure client KPIs are documented and tracked (in HubSpot), drive renewals and expansions, provide forecasts, enforce playbooks and success plans, escalate risks, collaborate cross-functionally, and roll out frameworks to improve pod performance and measurable client outcomes.

Lead a pod of CSMs while owning an enterprise account portfolio: drive renewals, expansions, KPI tracking (in HubSpot), executive relationships, forecasting, coaching, and cross-functional problem-solving to reduce churn and grow client impact.