Teams at Boyd Interactive

Verifies customer accounts, investigates suspicious gaming and payment activity, validates identity and financial documentation, resolves chargebacks and payment misuse, reconciles transactions, supports deposits and withdrawals, escalates customer cases, and documents actions according to audit, security, and compliance policies.

Supports MySQL databases, Linux servers, and AWS infrastructure for high-volume gaming platforms. Responsibilities include database administration, monitoring, backups, restores, disaster recovery, replication, patching, performance troubleshooting, production support, and collaboration with development, QA, DevOps, infrastructure, and security teams. The role participates in an on-call rotation after training.

Manage and optimize CRM campaigns across email, onsite content, push notifications, and promotions to improve customer retention and player value. Build, test, QA, and deploy compliant, mobile-responsive campaigns; manage website and app content; create campaign imagery; conduct A/B testing; monitor KPIs; and provide recommendations using customer segmentation and personalization. Collaborate with CRM and analytics teams while following email marketing best practices and regulatory requirements.