Teams at Boston Mutual Life Insurance

Handles telephone and written customer service inquiries from policy owners and agents, researches policies and payment histories, resolves problems, processes transactions and payment adjustments, and coordinates with internal teams. The role also supports training, mentoring newer representatives, presentations, meetings, and related projects while maintaining accurate, timely service.

Develops and manages broker, agent, and customer relationships across the Mid-Atlantic; promotes and sells workplace insurance, voluntary benefits, and ancillary products; expands distribution, meets sales targets, monitors competition, supports product strategy, and collaborates internally to resolve issues and grow the territory. The role requires extensive relationship management, persuasive presentations, sales performance tracking, and travel across the assigned region.