Bosta Benefits Overview

Manage end-to-end hub operations, including parcel receiving, processing, dispatch, infrastructure, cash flow, COD reconciliation, SLA compliance, reporting, ticket resolution, and team performance. The role leads hub staff, coaches employees, maintains operational records, resolves daily issues, and ensures shipments are dispatched within required timelines while meeting service standards.

Coordinates hub communications and shipment handling during the night shift. Responsibilities include receiving and sorting pickups, dispatching courier routes, processing delivered, undelivered, canceled, refunded, and returned shipments, monitoring cash-on-delivery deposits, verifying shipment statuses, maintaining records, and transferring held shipments to the sorting facility while ensuring SLA compliance.

Manage first-mile hub operations, including receiving and recording shipments, verifying tracking numbers, sorting and dispatching packages, managing courier routes, processing undelivered and canceled shipments, monitoring cash collections, obtaining delivery documentation, and coordinating transfers and handover communications with sorting facilities and internal teams.