Teams at Boom

Leads Boom’s US support function, managing a 25-person team and coordinating with offshore operations. Owns support strategy, customer experience, SLAs, CSAT, resolution metrics, help center operations, escalation management, training, and 24/7 coverage. Partners with Customer Success, Product, and Engineering to improve products and support processes. Leads strategic initiatives involving support platforms, AI-assisted resolution, analytics, vendors, and support launches for new products.

Own end-to-end feature releases while supporting backlog management, bug intake, requirements gathering, product specifications, wireframes, QA, testing, metrics, documentation, and customer discovery. Coordinate closely with engineering, design, and operations teams, gather user feedback, and develop expertise in tenant screening, rent reporting, fintech, and proptech. The role offers a growth path toward greater product ownership.

Boom’s talent network invites candidates to propose a role across Engineering, Go-To-Market, Operations, or Finance. Applicants should explain what they would own, their first 90-day priorities, expected business impact, relevant work, and interest in Boom. The company seeks hands-on builders comfortable using AI tools, working quickly with limited management layers, and owning measurable outcomes. The role is based in-office in Austin, Texas.