Teams at Boom

Own accounting operations, monthly close, reconciliations, financial reporting, revenue recognition, and audit readiness. Manage the general ledger, expense and card programs, and accounting systems while building AI-driven A/R, A/P, reconciliation, and workflow automations. Partner with the CFO on systems, integrations, FP&A infrastructure, and scalable finance processes as the company grows.

Leads go-to-market initiatives across sales, marketing, customer success, product, and operations. Responsibilities include evaluating new markets and verticals, launching distribution channels, onboarding complex clients, creating scalable playbooks and SOPs, supporting cross-functional initiatives, and using analytics to guide strategic decisions. The role requires hands-on execution, strong communication, analytical thinking, and comfort operating in ambiguous startup environments.

Provide phone-first, chat, and email support to renters, applicants, and property managers. Troubleshoot application, screening, payment, account, and product issues through live assistance and screen sharing. Document and escalate technical issues in Jira, manage high volumes of open cases, follow up proactively, and identify recurring customer problems. Partner with Product, Engineering, Customer Success, and offshore operations teams to improve support and the customer experience.