Teams at Bombas

Own the end-to-end product strategy and roadmap for retention, post-purchase, and returning-customer experiences. Lead order tracking, returns, accounts, self-service support, personalization, experimentation, and checkout optimization. Manage a dedicated engineering and design group while partnering with platform teams, CRM, Retention, and external agencies. Define metrics, run A/B tests, analyze cohorts and funnels, and drive measurable improvements in repeat purchasing and customer engagement.

Leads Bombas’ consumer insights function, translating research, market signals, product testing, and sentiment data into recommendations for Product, Merchandising, Marketing, and Brand teams. Owns opportunity mapping, competitive and brand health reporting, research prioritization, QA and wear-testing standards, insights budgeting, vendor relationships, and real-time consumer signal deployment. Coaches the Insights Manager and influences senior leaders through evidence-based recommendations.

Supports Bombas’s Giving program through volunteer event coordination, partner communications, scheduling, digital platform management, activations, donation logistics, and administrative tasks. The role hosts and represents the company at volunteer events, maintains participation records, coordinates supplies and shipments, responds to partner inquiries, and provides flexible execution support to impact leadership. It requires strong organization, communication, adaptability, mission alignment, and occasional evening or weekend availability.