Teams at Bombas

Own the end-to-end product strategy and roadmap for retention, post-purchase, and returning-customer experiences. Lead order tracking, returns, accounts, self-service support, personalization, experimentation, and checkout optimization. Manage a dedicated engineering and design group while partnering with platform teams, CRM, Retention, and external agencies. Define metrics, run A/B tests, analyze cohorts and funnels, and drive measurable improvements in repeat purchasing and customer engagement.

Leads Bombas’ consumer insights function, translating research, market signals, product testing, and sentiment data into recommendations for Product, Merchandising, Marketing, and Brand teams. Owns opportunity mapping, competitive and brand health reporting, research prioritization, QA and wear-testing standards, insights budgeting, vendor relationships, and real-time consumer signal deployment. Coaches the Insights Manager and influences senior leaders through evidence-based recommendations.

Lead outbound logistics strategy and carrier relationships across Bombas' multi-node distribution network. Forecast and manage outbound shipping expenses, run carrier RFPs, optimize cost vs. speed, maintain rate-shopping and invoice audit tools, and support international shipping and DC launches. Manage 1-2 Transportation Associates and cross-functional logistics projects to improve delivery performance and cost efficiency.