bolttech Benefits Overview

Leads finance operations for an Indonesian insurance brokerage, including commission revenue management, insurer settlements, reconciliations, cash management, month-end close, reporting, tax support, OJK submissions, audits, governance, and process improvement. Partners with commercial and operations teams to provide financial insights and strengthen reporting accuracy and controls.

Leads customer service and customer care teams, manages claims and complaints, monitors KPIs, and drives customer experience improvements across channels. Responsibilities include team coaching, performance analysis, customer feedback measurement, cross-functional collaboration, process optimization, and execution of customer experience strategies. The role also partners with technical teams to improve workflows and productivity.

Acts as the Responsible Officer for a licensed digital insurance brokerage in Hong Kong, overseeing regulated activities, regulatory filings, compliance, risk controls, operations, claims administration, customer service, partner due diligence, and product distribution. The role manages insurance partnerships, supervises teams, resolves complaints, delivers compliance training, monitors regulatory developments, and ensures adherence to Insurance Authority requirements.