Teams at Bolt Farm Treehouse

The Chief Operating Officer will lead day-to-day execution across guest experience, sales, marketing, technology, finance, and people operations. This role translates company strategy into measurable results, establishes repeatable operating systems, manages department leaders, owns P&L performance, improves workflows through AI and automation, and protects guest experience while scaling the business. The COO will partner closely with the founder and CEO on priorities, accountability, staffing, capacity planning, and operational decisions.

Design and own production-grade AI and automation architecture across operations, guest experience, finance, and content. Build agent pipelines and multi-step workflows, evaluate build-versus-buy decisions, establish technical standards, quantify ROI, and mentor automation team members. The role requires at least three years of production automation or AI pipeline experience, proficiency with multiple AI and automation tools, and a portfolio of deployed architectures. It is hybrid, with on-site deployment periods in Whitwell, Tennessee.

Leads the strike team’s cross-functional project queue, prioritizing initiatives, staffing resources, driving projects from scoping through handoff, removing blockers, and codifying lessons into SOPs. Partners directly with the Founder, mentors project staff, and owns KPIs including completion rate, queue velocity, cross-functional impact, and handoff quality.