Teams at BOLD Integrated Payments

The Client Support Specialist will assist customers with inquiries related to payment processing through phone and email, ensuring extraordinary customer care and resolving issues in a fast-paced environment.

The role involves providing customer support, maintaining accounts, troubleshooting issues, and ensuring compliance while delivering exceptional service in a fast-paced environment.

Serve as primary contact for funding holds, ACH rejections, and transaction exceptions. Collect banking documentation, monitor proprietary systems, resolve risk reviews, reconcile funds, enforce processor/card policies, educate partners, and coordinate with internal teams and third-party vendors to release funds and mitigate losses.