Teams at Body Builders Auto

Provides customer service and administrative support for a collision repair operation. Responsibilities include answering calls and emails, updating vehicle and rental-car statuses in management systems and online portals, communicating repair updates, maintaining records, supporting production coordination, and generating management reports.

Guide collision-repair customers through consultations, vehicle intake, repair planning, insurance claims, scheduling, and delivery. Explain teardown-based estimates and customer rights, maintain accurate repair files, provide updates, close repair opportunities, and follow up for satisfaction and referrals. The role requires empathetic communication, sales ability, organization, insurance-claims knowledge, and familiarity with collision estimating systems.