Operate the Network Operations Centre with rotating weekday shifts: monitor alerts and infrastructure, triage and escalate incidents, perform desktop patching, provide technical and helpdesk support, review security alerts, and coordinate restoration of production services.

Provide technical support and escalation for POS, e-commerce, mobile payments, and P2PE solutions. Troubleshoot hardware, gateway, and security application issues; deploy solutions via vendor portals; collaborate with Sales; manage customer tickets via phone, Salesforce, chat, and on-call shifts.