Teams at BlueCross BlueShield of Tennessee

Deliver and support enterprise laptop and Windows 365 services. Develop software packages, deployment scripts, and automated application deployments using Intune, PowerShell, PSADT, and AdminStudio. Troubleshoot Windows 11, Intune, and Company Portal issues; manage patching, vulnerabilities, policies, system performance, and stability. Document and implement end-user computing solutions, support maintenance and upgrades outside business hours, and participate in an on-call rotation.

Supports and modernizes EDI, interoperability, and FHIR capabilities across batch and real-time healthcare systems. Designs, codes, tests, debugs, documents, and integrates complex applications, scripts, and system procedures. Troubleshoots production failures, performance issues, vulnerabilities, and data-processing problems across Windows, on-premises, OpenShift, and cloud environments. Develops automation, test plans, and reliability improvements while serving as a technical resource to development teams. Participates in on-call support and collaborates with technical and business stakeholders.

Supports value-based provider groups by analyzing performance data, identifying quality and risk-adjustment opportunities, and developing targeted improvement strategies. Consults providers on HEDIS, STAR, documentation, coding, incentive programs, and value-based care requirements. Collaborates with internal stakeholders to improve clinical quality, patient experience, financial performance, and regulatory outcomes. The role requires approximately 25% travel according to the note, though the responsibilities section states approximately 60%.