Blue Stream Fiber Benefits Overview

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Provides in-person, chat, and phone customer support for payments, account changes, equipment returns, billing questions, service inquiries, and basic connectivity troubleshooting. Explains products and billing information, resolves concerns through active listening and problem solving, escalates issues when needed, and supports customer retention and performance goals. Requires flexibility for extended hours, occasional travel between locations, prolonged standing, and lifting up to 35 pounds.

Drive subscriber growth and product penetration through in-person, field-based sales in assigned MDU communities. Conduct door-to-door outreach, community events, and property engagement; onboard customers; manage orders in ICOMS; partner with account managers and property teams to upsell, support launches, and improve customer experience.