Blue J Benefits Overview

Serve as the first point of contact for Blue J prospects by responding to inbound leads, conducting discovery, qualifying opportunities, booking meetings for Account Executives, nurturing prospects, and supporting outbound prospecting. Maintain accurate Salesforce records, share lead insights with Marketing, represent the company at events, build professional relationships, and meet targets for speed-to-lead, conversion, pipeline, meetings, and customer experience.

Leads Blue J’s pricing and monetization strategy for its B2B SaaS and AI products. Responsibilities include pricing and packaging analysis, financial modeling, customer segmentation, competitive research, experimentation, revenue forecasting, and implementation across CPQ, billing, and reporting systems. The role partners with Finance, Product, Sales, Marketing, Customer Success, and Revenue Operations, presenting recommendations to executive leadership and advising on deal structures, discounting, renewals, and price changes.

Manage a high-volume portfolio of SMB SaaS accounts, building customer relationships, driving retention and expansion, and achieving revenue targets. Establish customer goals, provide product training and support, identify churn risks, and execute scalable customer success programs such as email campaigns and usage nudges. Partner with expansion teams to identify qualified opportunities while maintaining strong customer outcomes.