Teams at Blue Cross & Blue Shield of Rhode Island

Support the Data, Analytics and AI team by creating learning materials, coordinating AI programs, and summarizing engagement insights. Assist in role-based AI training and content creation while promoting AI literacy.

Lead the unit that resolves member and provider grievances and appeals across all products. Oversee staff and first-line managers, ensure regulatory/CMS compliance, manage reporting and program metrics, drive quality improvement and policy updates, coordinate resolutions, develop goals and budgets, and mentor teams to meet performance targets.

Design, administer, and improve employee health, retirement, voluntary, and wellbeing programs. Own Workday benefits configuration, testing, maintenance, and digital enablement. Ensure compliance with ERISA/ACA/HIPAA, coordinate audits/filings, manage vendor relationships, and use analytics and automation to drive adoption and operational efficiency. Advise HR partners and mentor colleagues to align wellbeing with business strategy.