Teams at Blue Cross and Blue Shield of Minnesota

Leads enterprise employee relations and leave-of-absence functions, personally handling complex investigations and high-risk employment matters. Oversees governance, compliance, documentation, escalation standards, reporting, and risk mitigation. Advises HR leaders and legal counsel on corrective actions, performance plans, terminations, and workforce reductions. Builds team capability, manages capacity, improves processes, and uses case data to strengthen policies, leadership practices, and prevention strategies.

Leads the enterprise analytics and AI strategy, overseeing business intelligence, advanced analytics, population health analytics, AI governance, platforms, pipelines, and model deployment. Partners with senior leaders to translate complex data into business decisions, improve healthcare affordability and quality, and deliver measurable outcomes. Builds and leads a high-performing analytics organization, manages its budget, establishes responsible AI practices, and communicates recommendations to executives and the Board.

Supports employer health insurance clients through onboarding, retention, renewals, service issue resolution, and account administration. Coordinates with internal teams, account managers, brokers, consultants, and agents; maintains Salesforce records; supports enrollment platforms and employer portals; creates client communications and educational materials; and assists with enrollment meetings, broker events, and member engagement initiatives.