Teams at Blackbaud

The Director of Product Management oversees product vision and strategy for YourCause, emphasizing AI-driven solutions and collaboration across teams to enhance social impact products.

Lead strategy and execution for knowledge, digital support, enablement, and GenAI/Agentic AI to create a unified intelligence layer for Customer Support. Build teams, govern knowledge as infrastructure, scale RAG and automation, define metrics, and partner cross-functionally to improve agent effectiveness, resolution speed, and customer experience.

Lead a global Finance Value Stream team to design and deliver end-to-end finance capabilities (close, FP&A, AP/AR, billing), drive finance systems modernization (Workday/ERP), implement governance and KPIs, champion AI-enabled process improvements, manage roadmaps and backlogs, and partner cross-functionally to ensure operational readiness and controls.