Teams at Blackbaud

Administers and governs Azure DevOps, Jira, and GitHub Enterprise across the organization. Responsibilities include configuring workflows, permissions, repositories, integrations, identity controls, branch protections, automations, dashboards, and reporting. The role supports Agile delivery practices, user onboarding, training, troubleshooting, documentation, data hygiene, security, compliance, and platform optimization while partnering with engineering, product, and delivery teams.

Administer and engineer Microsoft 365, managed file transfer, cloud file services, and collaboration platforms. Responsibilities include automation, integrations, troubleshooting, security and data governance, audit support, architecture, documentation, incident resolution, root cause analysis, and vendor coordination. The role also contributes to Agile delivery and the responsible use of AI-assisted tools for administration and operational efficiency.

Supports the sales organization through quote configuration, contract administration, Salesforce and CPQ request management, transaction review, and customer account updates. Collaborates with Contracts, Billing, Renewals, Customer Success, and Finance to resolve issues and maintain compliant, accurate sales operations. Identifies workflow improvements, supports operational reporting, and maintains process documentation while managing multiple priorities with strong attention to detail.