Teams at Black Mountain Dynamics

Owns post-sale client relationships for managed IT and cybersecurity accounts. Responsibilities include onboarding and offboarding coordination, success planning, executive communications, QBRs, renewals, risk management, expansion identification, client documentation, stakeholder mapping, and voice-of-customer feedback. The role builds repeatable customer success processes, translates technical context into business outcomes, and coordinates with service delivery and project management without owning technical execution or project plans.

Own complex network, security, identity, endpoint, SaaS, and infrastructure escalations. Design and troubleshoot enterprise networks, lead security and major incident response, review technical changes, support deployments, improve monitoring and documentation, create standards and playbooks, mentor Tier 1 and Tier 2 engineers, and provide technical leadership to clients and internal stakeholders. The role includes on-call participation, client-site support, and approximately 10–20% travel.