Teams at BlaBlaCar

Own the post-booking passenger experience across carpooling, bus, and train. Define product vision and roadmap, improve booking management and customer support, lead the member-facing AI assistant, reduce customer relationship contact rates, and use customer feedback, data, and KPIs to prioritize opportunities. Collaborate with Engineering, Design, Data, Customer Relationship, Product, and supply stakeholders to deliver outcomes.

Lead BlaBlaCar’s full-funnel growth strategy in Brazil, covering acquisition, engagement, retention, referrals, lifecycle marketing, SEO/ASO, partnerships, and experimentation. Own growth metrics including CAC, LTV, conversion, churn, and engagement; develop analytics frameworks and scale effective initiatives. Collaborate with marketing, product, data, business, and customer success teams while mentoring junior staff and promoting sustainable, data-informed growth.

Develop scalable backend features for BlaBlaCar’s train distribution platform across Europe. Responsibilities include designing solutions, developing and testing Java services, deploying and monitoring releases, maintaining microservices, supporting production systems, and leading complex cross-team projects. The role involves collaboration with engineering, data, QA, product, business, and external partners, while improving engineering standards and applying AI tools to enhance productivity and code quality.