BizCover Benefits Overview

Follow up warm leads and inbound enquiries, advise customers on BizCover business insurance products, maintain compliance with legislative and QA requirements, meet sales KPIs, and deliver excellent customer service through clear communication and rapport-building.

Lead Business Analyst responsible for applying AI to business analysis, including prompt and agent design, tooling, requirements, and development handoffs. The role shapes and matures the Business Analysis practice, coaches analysts, improves delivery processes, and creates a structured source of truth for complex insurance product rules. It also involves analyzing migrations, rating logic, and cross-system business rules while facilitating workshops and communicating with technical and executive stakeholders.

Follow up warm leads and inbound enquiries, advise customers on BizCover business insurance products, maintain clear communication, drive sales to meet KPIs, and ensure legislative and quality-assurance compliance while delivering excellent customer service.