BIS Safety Software Benefits Overview

Provide front-line technical support for a SaaS safety platform via phone and email, troubleshoot issues, educate customers on features, document requests, test updates, and collaborate with development to improve product and processes.

Own and build BIS Safety Software’s lifecycle marketing program across SaaS and course businesses. Responsibilities include developing email campaigns, audience segments, nurture journeys, HubSpot workflows, lead routing, attribution, reporting, CRM data quality, consent compliance, and cross-platform tracking. The role requires hands-on program creation, collaboration with web and product teams, and oversight of external specialists. This is an in-person position in Sherwood Park, Alberta.

Serve as first point of contact for customers, delivering phone and email technical support, troubleshooting issues, educating users on software features, documenting requests, testing updates, and collaborating with development to resolve complex problems and improve the product and support processes.