Teams at Birdseye Security Solutions

Provide first-line, internal technical support for the AIQ platform during evening and weekend shifts: own the queue, triage and diagnose issues, resolve what you can, escalate appropriately, maintain clear handovers and incident records, and communicate status to stakeholders until resolution.

As a Client Success Associate, you will handle customer interactions via various platforms, assist with onboarding, maintain CRM records, and perform quality audits.

The role involves providing technical support, maintaining hardware/software, troubleshooting network issues, training staff, and documenting processes.