Bionic Benefits Overview

Manage post-sale contracts from sale through processing, coordinating with customers and energy suppliers to resolve issues, gather missing information, arrange terminations, and maintain accurate records. The role also supports process improvements, internal training, and cross-functional service delivery while working in a fast-paced, target-driven environment.

Contact small business owners who submit online enquiries, understand their needs, confirm details, assess eligibility, and pass qualified leads to sales closers. The role involves recording call information in Salesforce, delivering professional customer experiences, handling multiple calls daily, meeting targets, and developing sales skills through training and coaching.

Generate and qualify leads through outbound calls to business customers. Understand customer needs, identify suitable energy, connectivity, finance, and insurance solutions, build rapport, and provide strong customer support before handing qualified leads to senior sales consultants. Meet daily, weekly, and monthly activity targets and KPIs while developing sales skills through training and mentoring.