Teams at BioAgilytix

Provides remote and deskside Tier 2 and Tier 3 IT support for employees across company sites. Responsibilities include managing user accounts, configuring workstations, troubleshooting hardware, networks, printers, phones, AV systems, and corporate applications, maintaining technical assets and OS images, supporting validated systems, training users, documenting incidents, and collaborating on infrastructure projects. The role works independently, follows SOPs and change controls, protects system and data security, and provides occasional off-hours support.