Teams at Binary Stream Software

Delivers Microsoft Dynamics 365 Business Central, NAV, or GP implementations and related ISV product services. Responsibilities include requirements gathering, fit-gap analysis, project planning, customer engagement, troubleshooting, third-level support, training, presales budgeting, change management, and stakeholder communication. The consultant also supports service development, coaches junior staff, collaborates with sales and partners, and occasionally travels to customer sites.

Lead the full revenue lifecycle across new business, professional services, expansion, retention, and partner-led growth. Own revenue strategy, sales and customer growth teams, Microsoft ecosystem partnerships, services commercialization, pipeline expansion, forecasting, compensation, renewals, and SaaS performance metrics. Drive scalable growth through system integrators, ISVs, resellers, direct sales, and strategic customer relationships while aligning customer insights with product priorities.

Lead complex customer escalations for Dynamics 365 Business Central products, performing advanced troubleshooting, debugging, root cause analysis, workaround development, and customer communication. Collaborate with Support, Product, Engineering, and Implementation teams to resolve bugs and improve processes. Manage high-priority customer portfolios, create technical documentation, mentor analysts, support training, and implement small-scale workflow, automation, and escalation-process improvements.