Bill Gosling Outsourcing Benefits Overview

Leads sales strategy and business development for BPO outsourcing solutions. Builds a pipeline for new-logo revenue, translates call center and emerging technology solutions into customer ROI, promotes technology offerings, develops strategic partnerships, supports marketing and RFP efforts, and represents the company at industry events. The role also contributes to product roadmap development and AI and machine learning capability integration.

Engage with customers and dealerships through calls, email, and other channels; answer credit-processing inquiries, communicate credit decisions, structure deals, update account records, resolve complaints, and maintain regulatory accuracy. The role requires strong communication, customer support, problem-solving, sales or collections experience, CRM proficiency, and full-time office availability. Bilingual French and English documentation may be required for certain cases.

Provides first-line technical support for desktop hardware, software, network connectivity, user accounts, and permissions. Installs and updates systems, performs maintenance, applies security measures, documents issues in ticketing systems, maintains technology inventories, assists with IT projects, and trains users. The role focuses on resolving technical problems, maintaining secure and reliable workstation environments, and delivering responsive customer service.