Teams at BG MC US Holdings LLC Force Motion Group

Manages customer relationships, order support, inquiries, pricing, delivery updates, and service issues while coordinating with internal teams. Oversees accounts receivable and collections, including past-due balances, payment delays, billing discrepancies, disputes, credit holds, and account reconciliation. Processes return requests, tracks customer service metrics, gathers customer feedback, and identifies process improvements in a B2B manufacturing or distribution environment.

Optimizes assembly and distribution workflows through lean manufacturing, process design, time studies, root-cause analysis, standardization, and KPI tracking. The role leads continuous improvement projects, reduces waste and cycle times, improves quality and delivery, develops work instructions and CAD/CAM designs, and collaborates with operations, quality, engineering, and supply chain teams.