Teams at Beyond

Manage SMB client relationships across onboarding, training, renewals and account health. Host training webinars, monitor account risk, create customer content, respond to support requests, and help scale customer support processes.

Own and grow the Engagement product focused on adoption, retention, and time-to-value. Partner with revenue management, data science, engineering, and design to define pricing algorithm inputs, build explainable recommendations and GenAI-powered assistant experiences, set success metrics, and deliver high-impact iterations that improve engagement and retention.

Prospect, qualify, and convert leads into product demo bookings for Account Executives. Own outbound outreach, hit quota metrics, collaborate cross-functionally, and build the BDR function in Australia.