Teams at BETSOL

Manage end-to-end incident lifecycle per ITIL, lead major incidents and bridge calls, coordinate cross-functional teams, ensure SLA adherence, produce RCAs, operate in a 24/7 shift environment, and use service management and monitoring tools to restore services quickly.

Lead Market-to-Sales requirements and solution design for Salesforce Sales Cloud/CPQ/Billing. Translate business needs into deliverable user stories, prototype solutions, guide implementations, and collaborate with agile teams to streamline and automate sales processes.

Build and operate secure, scalable Azure and GCP environments using IaC (Terraform, Ansible), Kubernetes (AKS/GKE), CI/CD (Jenkins, GitHub Actions, ArgoCD), and observability tools. Integrate DevSecOps practices, automate pipelines, manage secrets, align with compliance frameworks, and contribute to portal application code when needed. Collaborate in agile teams and maintain reliability through SLOs/SLIs and incident response.