Teams at BETSOL

The Technical Support Engineer (TSE) provides chat and voice support, resolving technical queries for international clients while ensuring customer satisfaction and compliance with company policies.

The Technical Support Engineer provides chat and voice support to international clients, resolving technical queries and ensuring customer satisfaction.

Designs and maintains security controls across corporate and BYOD environments, focusing on threat detection, SIEM and EDR operations, vulnerability management, red and purple teaming, endpoint protection, incident response, forensics, and breach readiness. The role also automates security workflows, supports ISO 27001, SOC 2, PCI DSS, and HIPAA compliance efforts, develops documentation, and provides technical guidance to stakeholders. Requires working EST hours from 6:30 PM to 3:30 AM IST.