Teams at Bergen Community College

Directs financial aid operations, staff, compliance, technology, budgeting, reporting, audits, and student counseling. Monitors Title IV and state regulations, updates policies and procedures, oversees aid packaging and disbursement, resolves data and system issues, and develops quality controls. Leads staff training, performance management, audit responses, default prevention, and departmental improvement initiatives while ensuring accurate, timely, and compliant delivery of federal, state, and institutional financial aid.

Analyzes business processes and technical requirements, designs and implements enterprise system integrations, and develops automated solutions for college operations. Administers Laserfiche workflows, Ellucian integrations, APIs, databases, scripts, applications, reports, and document-generation processes. Provides application configuration, testing, Level 2 support, training, user communication, process metrics, and technical research while maintaining accessible, consistent interfaces and supporting cross-functional improvement initiatives.