Teams at Benepass

Own sales enablement strategy, onboarding, ramp programs, training, coaching, and sales content for a B2B commercial team. Create resources such as talk tracks, pitch decks, FAQs, case studies, and competitive guidance. Partner with Sales, Marketing, Product, and Sales Operations to improve messaging, process adoption, and readiness. Analyze seller feedback, customer conversations, content usage, ramp time, and sales performance to measure and improve enablement effectiveness.

Provides timely, accurate, and empathetic customer support through chat, phone, and email. Manages concurrent conversations, meets productivity, SLA, quality, and customer satisfaction metrics, researches issues using internal tools and AI, and escalates complex cases appropriately. Partners with Product, Operations, Engineering, and Customer Success, maintains knowledge resources, identifies process improvements, and supports customers in a fast-paced hybrid environment with flexible scheduling.

Own strategic partner relationships from implementation through ongoing growth. Develop scalable onboarding frameworks, playbooks, training materials, workflows, and operating processes. Lead partner success plans, cross-functional implementations, enablement, performance reviews, and issue resolution. Monitor partner and referred-client outcomes, identify expansion opportunities, and advocate for partner needs internally. Collaborate with Sales, Customer Success, Product, Operations, Implementation, and Support to improve partner satisfaction, activation, retention, and expansion.