Teams at Benefit & Risk Management Services (BRMS)

Provides phone-based customer support to members in a benefits call center. Resolves inquiries, processes insurance and eligibility changes, researches claims and plan documents, explains benefits, documents interactions, and de-escalates difficult situations while protecting confidential information and complying with HIPAA. The role is on-site, Monday through Friday, and requires dependable attendance, strong communication, problem-solving skills, and medical or insurance-related experience.

Processes pension applications and death notifications, verifies member and employer documentation, prepares election forms and benefit analyses, requests and issues initial payments, manages member suspensions, checks recalculations, and estimates pension benefits and vesting credits. Provides phone and walk-in customer assistance while maintaining accurate benefit information and adapting to plan document changes.

Supports the sales department through administrative, analytical, quoting, underwriting, reporting, and client-support activities. Prepares proposals, RFP responses, sales reports, forecasts, contracts, and client documentation. Maintains Salesforce sales pipeline data, manages inquiries, coordinates meetings and projects, supports stop-loss and TPA quoting, identifies business opportunities, and assists prospects through implementation. Requires strong communication, organization, customer service, data analysis, and healthcare benefits knowledge.