Teams at Benecard Services, LLC

Develops and manages RFPs, RFIs, BAFOs, retention bids, and sales-related documents for a prescription benefit management provider. The role analyzes opportunities, creates strategically positioned proposal content, supports sales strategy, coordinates projects and deadlines, and ensures polished, accurate deliverables. It collaborates with sales, pricing, underwriting, business informatics, and internal and external clients while contributing to process improvements and competitive market positioning.

Leads Account Management and Client Solutions teams supporting PBM clients throughout onboarding and ongoing account management. Oversees client relationships, escalations, service delivery, operational workflows, reporting, communications, and process improvement. Provides expertise in PBM operations, plan design, claims, eligibility, implementation, and client support. Recruits, coaches, and develops team members while establishing performance goals and maintaining client satisfaction.

Own and administer the Salesforce platform across sales, marketing, client services, and operations. Responsibilities include user access and security, configuration, automation, reporting, dashboards, data integrity, troubleshooting, training, integrations, testing, deployments, and stakeholder requirements gathering. The role designs scalable solutions, improves business processes and adoption, supports cross-functional initiatives, and maintains platform governance and best practices.