Ben (thanksben.com) Benefits Overview

Partner with founders and leadership to set strategic priorities, run planning cycles and OKRs, manage executive cadences, lead complex cross-functional initiatives, and build scalable systems and workflows. The role also develops board and all-hands narratives, resolves ambiguous business challenges, and drives company-wide execution across a growing B2B SaaS organization.

Leads and scales enterprise implementation for a B2B SaaS benefits platform. Builds the operating model, standards, reusable components, AI-enabled delivery processes, and partner-led implementation framework. Owns customer delivery from enterprise sales through go-live, including timelines, quality, revenue launch, and executive relationships. Leads 8–10 Implementation Managers, develops the team, and partners with commercial, customer, and product leaders to improve the broader customer journey.

Own HubSpot and revenue operations data, including data hygiene, workflows, lead scoring, routing, dashboards, reporting, user access, and tooling support. Partner with sales, marketing, and customer success to improve forecasting and lead-to-revenue processes. Maintain GTM documentation, onboard new users, troubleshoot integrations, and experiment with AI to automate administration and improve routing and reporting.